IdentityThe Central MA Contractor Who COMMUNICATES

May 23, 2023

Our On-Point Status Updates Mean You Don’t Need
To Call Us About Your Central MA Exterior Project

We Keep You Constantly Up To Date, So You Don’t Have To Reach
Out To Us…But You Can If You Want To.

By Jeff Brooks, Owner

Don’t take this the wrong way, but we don’t want you to EVER have to call us for a status update on your Central MA exterior project.


Because it means our status updates weren’t frequent, thorough, or clear enough. Long story short, it means we FAILED to communicate.

That’s why we’ve developed a system to provide homeowners with a better contracting experience.  We don’t want you to have to rip your hair out just because your home needs a new roof or siding.

Communication Breakdowns, Broken Budgets, & Never-Ending Projects

Pretty much anyone who has ever worked with contractors in Central MA knows communication is RARELY their strong suit.  More often than not, it’s totally and completely LACKING.

That’s because most contractors put the focus of their training on sales, with customer service and communication falling by the wayside.

This leads to exterior project DISASTERS. Here’s why:

  • You have no way of knowing what your project will COST, so forget about your budget or initial price quote.
  • You have no clue how long your project will take or even when it will begin.  We’ve heard of contractors going MIA for MONTHS then showing up out of the blue to replace your roof!
  • You will have ZERO faith in your contractor because you won’t be able to get in touch with them, and even when you do, you won’t get a clear answer.
  • If anything unexpected comes up, you won’t find out about it until WAY too late. This leaves zero room for error and no opportunity for quality control.

3 Ways We’ve Fixed The Communication VOID
In Central MA Home Contracting

#1: We Are ALWAYS Available For Our Central MA Customers

We make a point of keeping you in the know at all times…but if you EVER need something from us, we encourage you to call.

Maybe you’ve dealt with other contractors who will send you straight to voicemail, leave you talking to an unresponsive robot, or even just disappear without a trace.

That doesn’t sit well with us. That’s why we do the opposite.

We provide our customers with multiple points of contact, so you are never left in the dark about your project. We respond to emails the next business day at the latest, and we have real live humans to answer your calls.

#2: We Have A Customer Experience Manager To Make Your Life Easier

We NEVER want you to feel abandoned or in the dark during your project, which is why we employ a full-time Customer Experience Manager.

Her entire role is to make sure you are in the know and to give YOU peace of mind throughout your time working with us.

She makes sure you know precisely when our crew will arrive, what they will be doing, and any other information you might need to stay ahead of the curve.

More often than not, everything goes according to plan.  When it doesn’t, we are there to get your project right back on track with frequent updates along the way.

#3: Everyone At Solid State, From Project Manager
To Installer, Is A Genuine PROFESSIONAL

If you’ve spent much time on our site or read many of our blogs, you know how I feel about unprofessional contractors.

Lateness?  Rudeness?  Sloppy appearances?  All of the above?

Unprofessional behavior is WAY too common in this business, but that doesn’t mean you should put up with it. In fact, at Solid State, it simply won’t be tolerated.

We feel it is our duty to make up for the shortcomings in the home contracting industry by overachieving in every department, including communication. That’s what true professionalism means to us.

Contact Solid State Construction In Central MA Today

Are you a homeowner in Central MA in need of new siding, roofing, windows, or doors?  We are experts at precision roofing, siding, and more.  Please give us a call at (508) 841–3928 or schedule a virtual consultation here.