Getting An Actual Human Being On The Phone At A Remodeling Company Can Be A Nightmare. At Solid State Construction, Talking To Someone Is As Simple As Dialing (508) 581-3798. BY ERIKA BARNISH, CFO I won’t sugarcoat it: Many Central MA remodelers need to up their phone game… desperately. Unanswered calls, unreturned voicemails, and automated menus are...
We Embrace New, Weird & Wild Industry Innovations… As Long As It Leads To Better Results For YOU. BY JEFF BROOKS, FOUNDER The reason I’m the biggest James Hardie superfan in Central MA? They have the audacity to try to improve on perfection. “Good enough” isn’t in their vocabulary. It’s always “This is great… but...
Telltale Signs You’re Dealing With A Salesman Who Chooses High-Pressure Solicitation Over Customer Education. We talk a lot about “sales gangsters” and why to avoid them if you need exterior remodeling in Central MA. But what is a “sales gangster”? What does he look like? What, exactly, does he do that’s so objectionable? We’ve created...
The Customer Was Happy With Our Work. Our Project Manager Wasn’t. So We Tore Everything Down & Started Over—On Our Own Dime. BY JEFF BROOKS, FOUNDER As a Central MA homeowner shopping for new siding, you’re allowed to be picky. It’s your home. It’s your time. And it’s your money. You have the right to...
An Example Of How We NEVER Compromise Our Standards… Even If It Costs Us Thousands Of Dollars. BY JEFF BROOKS, FOUNDER Not long ago, a MetroWest homeowner contacted us about adding on to the porch of his three-decker home. The project seemed right up our alley, so we were happy to oblige. We did the...
Pests LOVE Wood & Vinyl Siding For Food & Shelter. But Here’s Why They Won’t Touch Hardie With A 10-Foot Pole. BY JEFF BROOKS, FOUNDER One benefit of James Hardie siding that doesn’t get much hype is how pest-resistant it is. Central MA is home to all kinds of critters that can seriously damage wood...
We’ve Had So Much Success Installing James Hardie That The Company Had Us Teach Other Contractors Our Secrets. BY JEFF BROOKS, FOUNDER Call me the teacher’s pet. I don’t mind. In fact, I embrace it. At Solid State Construction, we’re the most successful James Hardie siding installer in New England. As such, Hardie comes to us...
Commissioned-Based Pay Leads To Pushy Salespeople. We Learned That Lesson The Hard Way. BY JEFF BROOKS, FOUNDER The bad reviews made me sick. They hurt my soul. We were doing everything right. Installation. Project management. Communication. It was all top-notch. Still, we’re getting negative online reviews way too frequently. And they all had an underlying theme:...
You May Feel Apprehensive About Having A Contractor In Your Home At This Time. But We’re Using Innovative Technology & Processes To Minimize Risk & Keep You Safe. BY ERIKA BARNISH, CFO If you’ve considered remodeling your Central MA home recently, you probably think coronavirus (COVID-19) has spoiled your plans. Not necessarily! While you may be apprehensive...
Proper Attic Ventilation Is A Delicate Balancing Act Between Intake & Exhaust Ventilation. Unfortunately, Many Roofers Won’t Take The Time To Assess Determine Your Home’s Specific Needs. BY JEFF BROOKS, FOUNDER When it comes to roof replacement in Central MA, attic ventilation typically gets the short end of the stick. Most roofers either do it wrong… or...
